The staff here are very welcoming & did a great job grooming my little Yorkie puppy. I almost cried when I saw how gorgeous he looked! It was his first time being groomed, as he's not even five months yet. I know he does stay calm when I wash, comb, and brush him at home, so I'm sure it was a difficult job. They took their time to make sure he looked great, & I really appreciated that they communicated up front that it would likely take a long while bc they would go slow with him so he wouldn't get too stressed. Also, I appreciate that they took time to discuss grooming at home, as my spouse and I are first-time pet owners. Lastly, I asked if I should come back in a month, which I thought was the frequency with which I should groom him, and instead of taking advantage of that and getting me in sooner to make more money, they were honest about the necessary frequency being 1.5-2x what I thought. They explained I shouldn't need to go in so often as long as I do well with the home grooming that they explained. We're definitely coming back, & I for sure recommend this place to others.